CW Sales Corporation

Largest gravity to Low Pressure Sewer System Underway

 

ROAMINGWOOD GRINDER PUMP CUSTOMER INFORMATION - FAQs

Overview 

The following frequently asked questions are provided to assist Roamingwood's customers in understanding the use and care of a grinder pump system. If you are the owner of retrofitted system, service requests can be directed to CW Sales Corporation 866-60-PUMPS.  Our information can also be found on a sticker that has been placed insider the door of the alarm panel.  All service requests for outdoor units should be directed to RS&W at 570-698-6162.

RW Gate


What will happen to my pump during power outages?

One basic concern with pressure sewers in our area is the fact that pumps will not work in power outages. Use of bath and kitchen facilities in these periods could result in sewage backups. As with any electrically powered device, the pump could be powered by an emergency generator if necessary.

The proposed grinder pump stations will have limited excess holding capacity to provide wastewater storage during most electrical power
outages. Please keep in mind that when power outages are experienced, the average consumption of water significantly decreases.  Alarm panels with back up batteries will indicate a high level alarm without primary power.  If this should occur, it  is important that water consumption minimized
until the red alarm light disappears AFTER power is restored. 

 

How much power will the pump use?

Monthly power consumption of a grinder pump station is substantially less than that of most other major appliances. This is comparable to the cost associated with the operation of a 100-watt light bulb or small refrigerator.


What do I do if the alarm panel sounds?

Turn off the sound of the alarm by pressing the silence button that is located on the alarm panel.  Call the appropriate phone number:

(Indoor Retrofits -866-60-PUMPS)

(Outdoor Units -570-698-6162)

 

What items are not acceptable to dispose into my grinder pump system?

The below list is a list of items that are not acceptable for a sewer system and grinder pump unit:

  • Diapers
  • Facial Tissues
  • Baby Wipes, Disinfectant Wipes, Moist Wipes,Etc.
  • Toilet Bowl Scrub Pads
  • Napkins & Paper Towels (Paper or Cloth)
  • Dental Floss
  • Egg Shells, Nut Shells & Coffee Grounds
  • Fish Stones
  • Cat Litter
  • Fats, Oils & Greases
  • Food Items Containing Seeds and Peelings
  • Hair (Human or Pet)
  • Sanitary Napkins, Tampons, Condoms or anyOrganic Material
  • Vitamins, Medicines or Pharmaceuticals
  • Wash Cloths, Towels & Rags (No Cloth Items)
  • Clothing
  • Sheet Plastic or Plastic of any Kind
  • Paint Thinner, Gasoline or any other Petroleum/Flammable Product

 

Will the grinder pump unit produce odors?

When operating normally there should be no noticeable odors coming from the unit. If a strong odor should occur, the unit may need flushing. Just run clean water down your kitchen, laundry or bathroom sink for about 10 minutes. If a strong odor exists, call the appropriate service number.


General Care & Friendly Tips

Treat your grinder pump with care just like any other home appliance.  It is a critical piece of equipment to your home and standard of living.  The better you treat it, the longer it will last.  Remember:

 

  • Do not turn off the power to your unit
  • Do not cover the pump station rock cover or put heavy items on it.  Keep it accessible as it will need to be serviced some day.
  • Do not attempt to service the unit yourself.
  • If you go on vacation, flush the station clean with a bath tub full of water.
  • Be careful when digging in the yard and especially near the station.